Effective Communication Resources


Effective Communication Resources
Compiled by the ADA Coordinator Training Certification Program



US DOJ: Effective Communication



ADA National Network

The ADA National Network website has several resources on effective communication.  www.adata.org  Your regional ADA Center is also a source for technical assistance, training, and materials.  You can contact your regional center by calling 1-800-949-4232 or visit https://adata.org/find-your-region for more contact information and website URL.


Example Of A Policy And Procedure For Providing Auxiliary Aids For Persons With Disabilities:  Auxiliary Aids And Services For Persons With Disabilities 
(Dept. of Health & Human Services)




ASL Resources


ASL Videos on topics related to Coronavirus. https://www.nad.org/2020/03/12/coronavirus/

Centers for Disease Control: ASL Coronavirus Information Videos



Remote Services (CART, VRI, Telehealth)


Video Remote Interpreting (VRI) (Health Resources and Services Administration)



COVID-19: Guidelines for Healthcare Providers – Video-Based Telehealth Accessibility for Deaf and Hard of Hearing Patients  (National Association of the Deaf)


Health Care

Effective Communication: HealthCare (Northwest ADA Center)



Health Care and the ADA (Pacific ADA Center)

https://www.adapacific.org/healthcare (several effective communication resources)


COVID-19: Deaf and Hard of Hearing Communication Access Recommendations for the Hospital


Covid-19: Medical Communication Access for Deaf and Hard of Hearing (National Association of the Deaf)



How Do I Communicate with Doctors, Nurses, and Staff at the Hospital During COVID-19? (Hearing Loss Association of America)

https://www.hearingloss.org/communication-access-recommendations-hospitals-covid-19/   Offers tips and resources including apps and other technology tools.



Guide for Effective Communication in Health Care (Hearing Loss Association of America)


Created for patients, families, caregivers, all members of the health care team, administrators and support staff. It provides information, resources, and tools to help improve communication in medical settings. This health care guide can help hospitals, facilities, and private offices follow federal, state and local laws, regulations, and health care standards, and allow patients to ask for and get the services they need.


Last updated: May 5th, 2020